A booking fee of 50 % of the total rental cost shall be provided the canoe renter within 10 days from the time of booking. If the total cost does not exceed 700 SEK the entire amount will be taken out as booking fee. If the client chooses to pay the full amount at any one time, refunds take place as follows in case of cancellation.

If 13 days or less remain until the rental starts, the entire amount shall be provided the canoe/kayak renter within 24 hours after booking, of which 50 % are regarded as booking fee. If the total amount does not exceed 700 SEK the entire amount will be taken out out as booking fee.

The final payment shall be provided the canoe/kayak renter not later than 3 days before the rental starts. The voucher shall always be presented to the staff at the canoe/kayak center at the time of rental. Hiring of additional equipment and purchase of fishing licenses can be made in cash in SEK, by card or swish.

If the booking fee/final payment is not paid in the manner specified in these terms of rental the reservation will be automatically cancelled.

For cancellations made later than 7 days before the rental begins, in the case cancellation insurance has not been signed, an administrative fee of 50 SEK per canoe/kayak, and any fee for reimbursement via post/bank will be taken out.

If you cancel between 6 and 3 days before the rental begins, the booking fee is not refundable (50 % of the total cost if it exceeds 700 SEK, otherwise the full amount).

If you cancel less than 3 days before the rental begins, the full rental prices is taken out.

If Paddelkompaniet is unable to implement the rental, the full amount paid will be refunded.

Billing

The invoice is sent when confirming the reservation (with exception for schools, see below). The invoice shall be paid within 10 days and a fee of 30 SEK is added.

Group discount

Groups (not schools, see below), which are hiring 10 canoes/kayaks or more are offered 10 % discount on the normal price of the hired equipment, but not on the service fee or transports.

Special offers for schools

During the school year, when hiring 10 canoes/kayaks or more, all schools associated with Ronneby Municipality are offered a discount of 25 % on the regular price of the hired equipment, but not on the service fee or transports. When hiring fewer than 10 canoes/kayaks, schools in Ronneby Municipality are offered 15 % off the regular price on the hired equipment.

When renting 10 canoes/kayaks or more during the school year, other schools not associated with Ronneby Municipality are offered a discount of 15 % on the regular price of the hired equipment, but not on the service fee or transports. When hiring fewer than 10 canoes/kayaks, schools not associated with Ronneby Municipality are offered 10 % discount on the normal price of the hired equipment.

Schools are billed after the end of canoe trip.

Packages

When booking packages, the same booking and cancellation conditions applies as for canoes/kayaks. A cancellation insurance can not be signed when booking packages.

Set paddling because of strong winds

If the wind is very strong, the client and the canoe/kayak renter can jointly determine if it is safer to stay on land and postpone the trip to another time, when the client can be credited with all fees paid. Note that this must be a joint decision. The weather can not be assessed right from elsewhere or from inside a window.

Set paddling due to changes in water level

At significantly altered water levels (extremely high or low), after careful consideration based on facts collected, the canoe renter can take the decision to cancel the paddling because of increased risk/difficulty for the client to implement it. The client must in these cases accept the decision and will be offered to postpone the trip to a later date when all the fees paid can be credited.

Force majeure

Paddelkompaniet has the right to cancel the rental in case of force majeure such as war, strikes, lockouts or disaster.

Liabilities and responsibilities

The start/end time of the paddle tour that the client has indicated when ordering the equipment must be kept. Any delays should be notified at the latest one hour before the start/end of the rental on telephone number +46 457 80300 (or +46 763 412066). As the canoe/kayak centers are not staffed full-time and the staff also drive the canoe/kayak transports, there is no guarantee that the staff is in place for appointments not kept or if delays are reported.

The canoe transports depart from Karlsnäsgården canoe center at 12.30 pm every day except Wednesdays and Sundays unless otherwise agreed. The customer shall, if nothing else has been agreed, be helpful in loading canoes and equipment, that are then unloaded in the most logical order, starting at the places situated closest to Karlsnäsgården. The customer shall arrive well in advance in order to obtain information and if necessary to help loading the canoes and equipment. Paddelkompaniet cannot await delayed customers since this affects other customers. Delays shall be reported as soon as possible on phone number +46 457 80300 so that re-scheduling of the transports can be done in the best possible way. Paddelkompaniet cannot guarantee that the transport of a delayed customer's equipment will take place on the same day, but the delayed customer will have to wait till the next transport where there is enough space, which can normally take place at the latest on the following day.

When ordering kayak transports the customer must be in place at the agreed time when the kayaks are delivered and/or picked up, and be helpful in loading/unloading unless otherwise agreed. If the delay has not been notified, the customer will be charged 200 SEK at the end of each half-hour of waiting. This charge is payable in cash in SEK directly to the kayak renter on arrival. In case of delay, we can not guarantee that the ordered transport of kayaks can be performed immediately when the client arrives. If the client is delayed, it is the kayak renter who decides when it is possible to carry out the transport.

A contingent liability, containing the existing provisions, shall be signed by each client before the paddling trip starts.

The customer is recommended to bring cash in SEK, since there are many places along the canoe trail on Ronnebyån and in the archipelago outside Järnavik where credit cards are not accepted.

The client is responsible for all equipment until it is returned to the canoe/kayak renter, and if equipment is damaged or lost, the client is liable according to a fixed price list. The equipment must be well cleaned upon return. For cleaning, there is a fee of 100 SEK per object. Paddelkompaniet does not have any insurance that covers the client. We recommend you to check whether your own insurance applies.

ALL PADDLING IS AT YOUR OWN RISK
WE WISH YOU A PLEASANT CANOE/KAYAK TRIP!
PADDELKOMPANIET